Technical support is offered Monday - Friday from 8:00am until 5:00pm To submit a support case please fill out the form below. A support technician will contact you shortly.
Contact Information - Product Information - Description of Issue
Laserfiche Support Site
The Laserfiche Support Web site is the definitive source for up-to-date information on your Laserfiche solution. Laserfiche users and administrators will find current product details, educational resources, instructional multimedia downloads, and an interactive discussion forum.
The Laserfiche Support Web site encourages all users with current LSAP to register and visit the site often, as content is updated regularly and fellow users frequently contribute new ideas to the forum.
Highlights include:
White Papers Best Practice Papers Product Demonstration Videos Overview of New Features Product Release Date Schedules for Upcoming Webinars
Your Laserfiche Software is supported directly by TKB Associates and Laserfiche via the Laserfiche Software Assurance Plan. The LSAP provides updates and support for all software on an annual basis. This safeguards many technical problems that may arise within your Laserfiche System.
LSAP Includes:
Complete Telephone Support from 8:00am to 5:00pm Central Time with a guaranteed 24 Hour response time to troubleshoot/resolve Laserfiche software issue.
TKB Associates, Inc. is your first line of support for all software and related technical issues
Telephone Hotline Support from Laserfiche Technical Support within the next business day, usually within 3 hours. TKB Associates, Inc. must initiate the call to Laserfiche.
Remote Access Support
All new software releases and updates are provided free of charge except for the shipping charge
24/7 Access to the Knowledge Base, discussion forums, software and licenses, and other educational resources on the Laserfiche Support Site.
100% Credit towards product upgrades
Reduced Consulting and Professional Fees
Technical Bulletins and Newsletters
Things that ARE NOT covered under LSAP:
Additional on-site training after initial installation of system
Any support issues that occur because of conflict with other software unrelated to Laserfiche
Any additional installations of Laserfiche software because of new hardware purchases, Laserfiche upgrades or reformatting of machines
